MedConnectUSA is a leading provider of medical answering services. We’ve been providing doctors, dentists, chiropractors, and other healthcare practitioners with a full range of automated phone support and live-operator teleservices for more than 30 years.
Your medical call center is only as reliable as the technology behind it. This is a critical issue if you expect your call center to unfailingly take your
Some medical practitioners make a mistake when it comes to their telephone. They assume that as long as their phone is answered, nothing else matters. This is shortsighted
We talked about the importance of using a medical answering service that has multiple phone carriers. It’s even more important to use an answering service that has multiple
In the healthcare industry, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) is well-known. As a healthcare organization, HIPAA defines you as a covered entity (CE).
When you think about your medical answering service and the critical role it plays in ensuring 24/7 availability to your patients, you may not give much thought to
Your medical answering service is available to help you better serve your patients and callers 24/7. They are your customer-facing resource when you’re not in the office or
Most medical practices and healthcare providers use a medical answering service to handle their calls outside of their regular business hours. This is the most common reason for
If you care about your patients and the future of your healthcare business, it’s never a good idea to go with an offshore answering service. There are risks
A growing trend in the call center and answering service industry is tapping home-based agents and using remote personnel. Though this offers many benefits to the answering service,
Most people get into healthcare to help patients. Yet to accomplish this, there’s a business side to healthcare. While a practitioner may look at a health need or
MedConnectUSA has received the Association of TeleServices International (ATSI) Award of Excellence 23 times, including the last twenty years in a row!
