The Med Connection

The official blog of MedConnectUSA

Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering Service

Don’t Let Call Forwarding Be the Weak Link with Your Medical Answering Service
The most common way to get your practice or clinic's telephone calls to your medical answering service is by using call forwarding. Though there are other options, call forwarding is by far the most popular and the most flexible. Most of the time call forwarding works exactly as expected, fast and reliably. However, sometimes problems occur. A comm...
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Medical Answering Services Don’t Go on Vacation, So That You Can!

Medical Answering Services Don’t Go on Vacation, So That You Can!
As we move into summer, we think about vacations. Or at least we should. Vacations are a time to take a break from work, enjoy time with family and friends, and come back refreshed, ready to reengage with our work and our patients.  Take a Vacation Taking a vacation is one smart way to take care of ourselves, so that we can better take care of...
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How Long Do Your Callers Really Wait on Hold?

How Long Do Your Callers Really Wait on Hold?
When we call someone, we want them to answer our call quickly. Many medical answering services focus on this basic desire. They assert that they answer all calls fast. They might claim to answer within one ring or maybe two. Or they may state that they answer every call within a certain number of seconds. Though this sounds impressive, there's a do...
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Now Is the Perfect Time to Think about Disaster Recovery

Now Is the Perfect Time to Think about Disaster Recovery
You've no doubt heard the homeowner's dilemma about his leaking roof. When it's leaking, the weather is too bad to attempt a repair. However, when the sun is shining the roof isn't leaking so there's nothing to fix. He summed up the situation succinctly: "It only leaks when it rains." We laugh at the homeowner's logic and shortsightedness. We would...
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Does Your Medical Answering Service Offer Award-Winning Service?

Does Your Medical Answering Service Offer Award-Winning Service?
Every medical answering service claims that they provide quality service. But how can you know this for sure without first trying them? You could ask around and see what other people think. Assuming you can find someone to ask, how much weight should you put on their opinion? It's hard to know. They're likely biased. Or you could look at online rev...
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