MedConnectUSA is a leading provider of medical answering services. We’ve been providing doctors, dentists, chiropractors, and other healthcare practitioners with a full range of automated phone support and live-operator teleservices for more than 30 years.
In today’s economy, patients have options. They have more options than ever before. This makes it even more important to strive to retain them as patients. Not only
Not all answering services are the same, and these differences can have a significant impact on the service they provide to you and your patients. Advanced medical answering
Selecting a healthcare call center is a critical consideration to ensure the success of your clinic or medical facility. Too often business managers view call centers as an
When it comes to healthcare, providing quality healthcare services to patients is the number one goal. However, the effectiveness in achieving this goal is at times hampered through
The typical way of handling customer service issues at call centers is to let low-level employees attempt to address all concerns. For the items they can’t handle, they
Any answering service can claim to offer quality service. But not all can follow through by providing it. One smart way to differentiate one call center from another
When you call someplace how long are you willing to hold before you grow irritated? Close your eyes, and slowly count to thirty. That’s about thirty seconds, which
If you were to learn how much, or how little, some answering services spend on training their operators, the results would shock you. It’s quite a span, ranging
HIPAA, the Health Insurance Portability and Accountability Act, is now over twenty years old. Two decades ago, leading healthcare call centers studied the then-new and off-times confusing HIPAA
What do you look for in a medical answering service? What are the things that matter most to you and your practice? Many medical practitioners struggle to answer
MedConnectUSA has received the Association of TeleServices International (ATSI) Award of Excellence 23 times, including the last twenty years in a row!
