MedConnectUSA is a leading provider of medical answering services. We’ve been providing doctors, dentists, chiropractors, and other healthcare practitioners with a full range of automated phone support and live-operator teleservices for more than 30 years.
In the realm of healthcare, patient retention stands as a vital metric for medical offices striving to maintain a loyal patient base and foster long-term relationships. Amidst the
How did your telephone answering service perform for you this holiday season? Did they delight you with excellence? Or did they let you down? Too often, if they
This is a time of year when we give gifts to others, buying presents for family, friends, and staff. But once you’ve covered these three groups of people,
Is Your Answering Service Like a Bad Santa? What comes to mind when you think of Santa Claus? Is it a jolly old man (or grandmotherly woman) who
Customer service personnel are fair game for anyone who wants to complain. Though this has been a too-common pastime for years, the intensity and ferocity has increased in
We celebrate holidays throughout the year, but the ones that happen near the end of the year and move us into the next are the ones that many
Think back to the holidays last year. Hopefully you have happy memories of time spent with family and friends, celebrating life with them. But what about your telephone
You hire an answering service to handle the after-hours telephone communications for your medical practice. With this comes expectations on your part for quality outcomes. But do you
Do you ever wonder what goes on at your answering service? Do you sometimes suspect they aren’t giving you their full attention, as if they’re sleeping on the
Some answering services, particularly small ones, may allow their staff to sleep at work. Seriously. Sleeping on the job has happened—especially late in the evening and on third
MedConnectUSA has received the Association of TeleServices International (ATSI) Award of Excellence 22 times, including the last nineteen years in a row!
