MedConnectUSA is a leading provider of medical answering services. We’ve been providing doctors, dentists, chiropractors, and other healthcare practitioners with a full range of automated phone support and live-operator teleservices for more than 30 years.
It’s the human beings who staff a call center that make the difference, providing personalized service that callers crave and expect. And since no one is perfect, mistakes
Answering services all talk about quality, but the best ones act to provide excellence on every phone call. Quality isn’t an accident. It’s intentional. This means having a
When most people select a telephone answering service, their first question looks at answering service cost. This is the wrong approach and leads to disappointing results in most
Every answering service talks about quality assurance, but how many of them do anything about it? Very few it seems. Talking about quality service is one thing, but
You’ve seen it in the healthcare industry, maybe you once even struggled with it yourself. What is this condition? It’s healthcare providers who lose sight of why they’re
There are hundreds of answering services, but only a few can say they are an award-winning service provider. Why is this? Every answering service says they provide quality
Just because you’re in healthcare doesn’t mean you don’t enjoy the holidays as much as everyone else. However, because you are in healthcare, enjoying the holidays is more
Under HIPAA regulations, you are a covered entity (CE), and your answering service is your business associate (BA). This means that just as you ensure your staff follows
Your medical call center is only as reliable as the technology behind it. This is a critical issue if you expect your call center to unfailingly take your
Some medical practitioners make a mistake when it comes to their telephone. They assume that as long as their phone is answered, nothing else matters. This is shortsighted
MedConnectUSA has received the Association of TeleServices International (ATSI) Award of Excellence 22 times, including the last nineteen years in a row!
