MedConnectUSA is a leading provider of medical answering services. We’ve been providing doctors, dentists, chiropractors, and other healthcare practitioners with a full range of automated phone support and live-operator teleservices for more than 30 years.
In the healthcare industry, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) is well-known. As a healthcare organization, HIPAA defines you as a covered entity (CE).
When you think about your medical answering service and the critical role it plays in ensuring 24/7 availability to your patients, you may not give much thought to
Your medical answering service is available to help you better serve your patients and callers 24/7. They are your customer-facing resource when you’re not in the office or
Most medical practices and healthcare providers use a medical answering service to handle their calls outside of their regular business hours. This is the most common reason for
If you care about your patients and the future of your healthcare business, it’s never a good idea to go with an offshore answering service. There are risks
A growing trend in the call center and answering service industry is tapping home-based agents and using remote personnel. Though this offers many benefits to the answering service,
Most people get into healthcare to help patients. Yet to accomplish this, there’s a business side to healthcare. While a practitioner may look at a health need or
If you take your medical practice seriously, you should take your answering service seriously too. Though some in the healthcare industry dismiss their answering service as unimportant, the
When your patients and callers reach your answering service, they can’t see the operators or where they’re located. But does that mean location doesn’t matter? You may conclude
As a dentist with a growing dental practice, you know the importance of keeping an open line of communication with your patients and potential patients. Though much of
MedConnectUSA has received the Association of TeleServices International (ATSI) Award of Excellence 22 times, including the last nineteen years in a row!
