MedConnectUSA is a leading provider of medical answering services. We’ve been providing doctors, dentists, chiropractors, and other healthcare practitioners with a full range of automated phone support and live-operator teleservices for more than 30 years.
You’ve seen it in the healthcare industry, maybe you once even struggled with it yourself. What is this condition? It’s healthcare providers who lose sight of why they’re
There are hundreds of answering services, but only a few can say they are an award-winning service provider. Why is this? Every answering service says they provide quality
Just because you’re in healthcare doesn’t mean you don’t enjoy the holidays as much as everyone else. However, because you are in healthcare, enjoying the holidays is more
Under HIPAA regulations, you are a covered entity (CE), and your answering service is your business associate (BA). This means that just as you ensure your staff follows
Your medical call center is only as reliable as the technology behind it. This is a critical issue if you expect your call center to unfailingly take your
Some medical practitioners make a mistake when it comes to their telephone. They assume that as long as their phone is answered, nothing else matters. This is shortsighted
We talked about the importance of using a medical answering service that has multiple phone carriers. It’s even more important to use an answering service that has multiple
In the healthcare industry, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) is well-known. As a healthcare organization, HIPAA defines you as a covered entity (CE).
When you think about your medical answering service and the critical role it plays in ensuring 24/7 availability to your patients, you may not give much thought to
Your medical answering service is available to help you better serve your patients and callers 24/7. They are your customer-facing resource when you’re not in the office or
MedConnectUSA has received the Association of TeleServices International (ATSI) Award of Excellence 22 times, including the last nineteen years in a row!
