The Health Insurance Portability and Accountability Act of 1996 contains several mandates, but for medical answering service companies and clients, the one that resonates most specifies that provides

One rude phone call from an angry or dissatisfied patient can instantly destroy medical office staff morale. Training your staff to diffuse patient anger and handle rude phone

Working as a medical receptionist is a tough job. Receptionists can feel squeezed between physician needs and patient demands. When patients call their doctor’s office, it is often

In the push toward patient-centered care, “patient engagement has emerged as a key strategy for not just treating chronic conditions but also providing better, more collaborative and more

With the government promising vigorous auditing to ensure compliance with new revisions to the Health Insurance Portability and Accountability Act (HIPAA), physician practices and medical clinics are reviewing

At last week’s annual conference of the Medical Group Management Association (MGMA) in San Diego, strategies for achieving and maintaining compliance with the Omnibus Rule of the Health

When a patient leaves a message whether via a live medical answering service team member or through a voicemail system the caller’s circumstances or emotional state may lead

We’re in San Diego this week for the MGMA 2013 Annual Conference October 6-9. If you’re attending the conference, stop by our booth #1532 to say hello and

An extraordinarily efficient and cost-effective method of managing incoming calls, call centers have become a part of everyday life. Call centers have become such a normal aspect of

Training your medical office staff to handle difficult patient telephone calls effectively is good business. The receipt of an angry phone call can disturb the flow of office