MedConnectUSA is a leading provider of medical answering services. We’ve been providing doctors, dentists, chiropractors, and other healthcare practitioners with a full range of automated phone support and live-operator teleservices for more than 30 years.
In today’s competitive healthcare environment, when your phone rings you better be ready to answer it. If you don’t, it’s possible you’ll never get a second chance. In
In today’s business-to-consumer economy, communication is key. And superior communication is necessary for superior results. Your patients and callers expect this. And if you don’t deliver what they
Medical answering services are one way of staying in touch with patients, however one doctor’s ability to connect with patients via social media is gaining him a lot
You employ the help of medical call center services to keep you informed of patient needs, but are you keeping patients informed of yours? Missed appointment are bad
Text messaging, also known as SMS, is blowing up, and with good reason. Even top medical call center services utilize texting. Uber-effective, 98% of text recipients read messages
Are your doctor answering services positively or negatively Affecting your business? The best call centers know phone etiquette and customer service are essential to patient retention. Phone tips
Recent changes to HIPAA raise questions as to the compliancy of text messaging. Rest assured texting remains compliant, however the devil is in the details when it comes
Patient Acquisition—A medical practice may not seem to have much in common with a retail business, but there is one important aspect they both share: the constant need
The logistics of patient scheduling can be difficult enough any time of year. At the holidays, the odd hours and closures can make it particularly tricky to maintain
The holidays are a busy time and especially popular with employees requesting time off to enjoy the season. While your policy may be to allow employees time off
MedConnectUSA has received the Association of TeleServices International (ATSI) Award of Excellence 23 times, including the last twenty years in a row!
