MedConnectUSA is a leading provider of medical answering services. We’ve been providing doctors, dentists, chiropractors, and other healthcare practitioners with a full range of automated phone support and live-operator teleservices for more than 30 years.
If you were to learn how much, or how little, some answering services spend on training their operators, the results would shock you. It’s quite a span, ranging
HIPAA, the Health Insurance Portability and Accountability Act, is now over twenty years old. Two decades ago, leading healthcare call centers studied the then-new and off-times confusing HIPAA
What do you look for in a medical answering service? What are the things that matter most to you and your practice? Many medical practitioners struggle to answer
Telephone answering services like to talk about quality service, but for too many of them quality doesn’t move from words to reality. Yet quality service doesn’t happen by
Look at your telephone answering service’s website. If it’s like most answering services, it trumpets their commitment to quality. This talk about quality may also come up in
It’s the human beings who staff a call center that make the difference, providing personalized service that callers crave and expect. And since no one is perfect, mistakes
Answering services all talk about quality, but the best ones act to provide excellence on every phone call. Quality isn’t an accident. It’s intentional. This means having a
When most people select a telephone answering service, their first question looks at answering service cost. This is the wrong approach and leads to disappointing results in most
Every answering service talks about quality assurance, but how many of them do anything about it? Very few it seems. Talking about quality service is one thing, but
You’ve seen it in the healthcare industry, maybe you once even struggled with it yourself. What is this condition? It’s healthcare providers who lose sight of why they’re
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