A shortage of primary care physicians, growing competition from retail clinics and  increased economic pressures have many family practices exploring the potential of the medical home model to

Smartphone technology has revolutionized the way physicians, dentists, hospitals and clinics communicate with each other, their office staffs and their patients. Short Message Service (SMS) text messaging has

The Health Insurance Portability and Accountability Act of 1996 contains several mandates, but for medical answering service companies and clients, the one that resonates most specifies that provides

One rude phone call from an angry or dissatisfied patient can instantly destroy medical office staff morale. Training your staff to diffuse patient anger and handle rude phone

Working as a medical receptionist is a tough job. Receptionists can feel squeezed between physician needs and patient demands. When patients call their doctor’s office, it is often

In the push toward patient-centered care, “patient engagement has emerged as a key strategy for not just treating chronic conditions but also providing better, more collaborative and more

With the government promising vigorous auditing to ensure compliance with new revisions to the Health Insurance Portability and Accountability Act (HIPAA), physician practices and medical clinics are reviewing

At last week’s annual conference of the Medical Group Management Association (MGMA) in San Diego, strategies for achieving and maintaining compliance with the Omnibus Rule of the Health

When a patient leaves a message whether via a live medical answering service team member or through a voicemail system the caller’s circumstances or emotional state may lead

We’re in San Diego this week for the MGMA 2013 Annual Conference October 6-9. If you’re attending the conference, stop by our booth #1532 to say hello and