Bridging the Gap Between Financial and Medical Productivity

Medical office managers fight a constant battle between what can feel like two opposing forces: Medical productivity: the need to successfully address the needs of each patient. Financial productivity: the need to process the maximum number of patients per hour. As the government tightens down on Medicare and Medicaid reimbursements and insurance companies follow suit […]

Read More

Why You Need a Medical Call Center with National Resources

We found a case study published on StreetFight magazine quite interesting. The pitch was for using “hyperlocal” resources to manage the internet reputation and social media presence of medical offices. “Hyperlocal” represents a new trend to keep business within a particular neighborhood. Basically, it takes the “buy American” idea down to its lowest common denominator. […]

Read More

Live Messaging Service Key to Patient-Centered Health Care

Patient-centered health care is gaining traction as an attractive solution to both better patient care and greater physician and patient satisfaction. A new patient-centered program being tested jointly by the University of California at Los Angeles (UCLA) and the University of Southern California (USC) that is getting rave reviews from patients, physicians and nurses could serve […]

Read More

Why Providing Quality Customer Service Should Be a Critical Consideration for Medical Offices

If you are a doctor, dentist, hospital department or medical clinic, providing quality customer service to your patients is a quality of care as well as a financial issue. Medical providers must consider customer service in a somewhat different light than most business offices. For both medical and non-medical offices, customer service quality impacts business […]

Read More